Privacy policy

Privacy Policy
Last updated: 26/11/2024

At Exact Foam, we are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains what personal information we collect, why we collect it, and how we use it in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

Exact Foam
Email: info@exactfoam.com

We are a company based in the UK specialising in made-to-measure foam products for both consumers and businesses.

2. Information We Collect

We may collect the following information:

  • Name and contact details (email, phone number, address)
  • Order and payment details
  • Messages and correspondence
  • Marketing preferences
  • Technical data (IP address, browser type, device, cookies)

3. How We Use Your Information

We use the data we collect for the following purposes:

  • To process and fulfil your order
  • To contact you regarding your order or enquiries
  • To improve our website, services, and customer experience
  • To send marketing emails or SMS (only with your consent)
  • To comply with legal obligations

4. Communication

When you contact us via email or forms on our website, we may keep a record of that correspondence to help us respond effectively. Your data is stored securely and not shared outside of Exact Foam unless necessary for providing our service.

5. Cookies

We use cookies to:

  • Understand how visitors interact with our website
  • Improve website functionality and performance
  • Store shopping cart contents and preferences
  • Deliver personalised marketing (e.g., abandoned cart reminders)

You can manage or disable cookies in your browser settings.

6. Sharing with Third Parties

We do not sell your personal data. We only share it with trusted partners for essential services like:

  • Payment processing
  • Order fulfilment
  • Website analytics
  • Review services (e.g., WebwinkelKeur)
  • All partners are GDPR-compliant and act only on our instructions.

7. SMS Marketing

If you opt in, we may send SMS messages related to:

  • Order updates and shipping confirmations
  • Abandoned cart reminders
  • Promotional offers or surveys

We respect your preferences and you can unsubscribe at any time via the link provided in the message.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent (e.g., unsubscribe from emails or SMS)

To exercise your rights, please contact us at info@exactfoam.com.

9. Data Retention

We keep your data only as long as necessary to provide our services, comply with legal obligations, or until you request its deletion.

10. Changes to This Policy

This policy may be updated from time to time. Changes will be posted on this page with a new "Last updated" date. We recommend reviewing this page regularly.

Wil je een filmpje maken over schuimrubber en hoe duurzaam het is?

At Exactfoam, we believe comfort and sustainability go hand in hand. That’s why we’re committed to offering foam products that are not only high in quality, but also responsibly produced. All of our foam is manufactured within the European Union, under strict environmental standards, and with minimal waste.

By cutting every order to size, we help reduce overproduction and unnecessary material use. And by encouraging the reuse and refurbishment of cushions and furniture, we extend product lifespans and help reduce landfill waste. Whether you're upgrading a seat, refreshing your camper cushions, or creating something new — you're making a choice that's better for both your comfort and the planet.

Maak een liggende afbeelding van een persoon die ligt op een bank met veel kussens in een huiskamer

At Exactfoam, we specialize in made-to-measure foam solutions for every need — from home and garden to professional and recreational use. With years of experience and a passion for quality, we help our customers create comfortable, durable, and affordable cushions and mattresses in any size or shape.

Whether you're refreshing your sofa, building custom camper cushions, or looking for the perfect filling for a dog bed, we’ve got you covered. All our products are precisely cut to order, produced in Europe, and delivered quickly and reliably to your doorstep.

At Exactfoam, it's all about comfort that fits — perfectly.